Shipping policy
Shipping Policy
Uday Buyer supports both retail shopping and large-quantity purchasing across our product catalog. Retail orders can usually be placed directly through checkout. Bulk purchases, wholesale orders, mixed-product orders, and custom sourcing requests may need a manual shipping quote so that we can choose the most suitable delivery method for your destination, quantity, product weight, carton volume, and timeline.
For bulk purchase shipping quotes, please contact us at sales@uday-buyer.com or WhatsApp +86 186 18448768.
1. Order Types & Shipping Arrangement
| Order Type | Best For | How Shipping Is Confirmed |
|---|---|---|
| Retail Orders | Single-item or small-quantity orders placed on the website | Available shipping options, cost, and estimated delivery time are shown at checkout when supported. |
| Bulk Purchases | Large-quantity orders, mixed-product orders, reseller orders, or repeat purchasing | Please contact us by email or WhatsApp. We will confirm product availability, shipping method, lead time, and cost before payment or through a draft order. |
| Custom / Sourced Orders | Custom logo, private label, custom packaging, made-to-order, or sourced products | Production time and shipping terms are confirmed separately in writing, quotation, invoice, or draft order. |
2. Retail Orders: Processing & Delivery
Retail orders are designed for direct checkout. If the checkout page displays a shipping method, that method and its estimated delivery window will apply to your order.
| Step | Typical Timing | Notes |
|---|---|---|
| Order processing | 1-3 business days after payment confirmation | Processing time may be longer during peak periods or if an item requires additional confirmation. |
| Estimated delivery | Usually 7-15 business days after dispatch | Actual delivery time depends on destination, carrier, customs, and local delivery conditions. |
| U.S. retail shipping | Shown at checkout | Standard shipping to U.S. addresses is free when the free shipping option is shown at checkout. |
| Other countries / regions | Shown at checkout when available | If no shipping option appears at checkout, please contact us before placing the order. |
3. Bulk Purchase Shipping
We support large-quantity purchasing worldwide. Because bulk orders can involve different products, carton sizes, warehouses, customs terms, and delivery timelines, shipping is usually confirmed manually rather than by a single fixed website rate.
To request a bulk shipping quote: email sales@uday-buyer.com or contact us on WhatsApp at +86 186 18448768.
| Please Provide | Why We Need It |
|---|---|
| Product links, SKUs, photos, or reference styles | To confirm product type, carton volume, and availability |
| Quantity, size/color mix, and target order value | To check pricing tier, inventory allocation, and packing plan |
| Destination country, ZIP/postal code, and delivery address type | To estimate freight cost, customs route, and last-mile delivery method |
| Required delivery date or sales deadline | To recommend express, air, sea, truck, or mixed shipping solutions |
| Customization needs, if any | To confirm production time before arranging shipment |
4. Order Weight & Volume
Shipping cost and method may depend on both actual weight and volumetric weight. The ranges below are for reference only; final shipping terms are confirmed by checkout, quotation, invoice, or draft order.
- Small parcel / retail orders: Usually handled through the shipping options shown at checkout.
- Light bulk orders: Often suitable for express or air shipping, depending on destination and urgency.
- Standard bulk orders: May use air freight, sea freight, truck delivery, or combined logistics.
- Large freight / container orders: Custom logistics solutions may be arranged based on carton volume, total weight, and destination.
5. Shipping Costs
Shipping costs are calculated based on:
- Actual weight vs. volumetric weight, whichever is greater
- Destination country, region, ZIP/postal code, and delivery address type
- Selected shipping method, such as express, air freight, sea freight, truck delivery, or mixed logistics
- Order quantity, carton volume, and product handling requirements
- Customs clearance terms, duties, taxes, and brokerage requirements where applicable
- Special handling needs, such as oversized cartons, fragile goods, appointment delivery, or residential delivery
For retail orders, shipping cost is shown at checkout when available. For bulk purchases, the final shipping cost will be confirmed before payment, or shown in the quotation, invoice, or draft order.
6. Customs, Duties & Taxes
International orders may be subject to import duties, VAT/GST, brokerage fees, customs inspections, or other local charges. Depending on the destination and shipping method, these charges may be collected at checkout, included in a quotation, paid by us under agreed DDP terms, or charged to the recipient upon delivery.
For bulk purchases, customs terms will be confirmed in the quote or draft order when applicable.
7. Order Tracking & Delivery Information
Once your order ships, you will receive tracking information by email when tracking is available. Bulk shipments may include more than one tracking number, such as international freight tracking and last-mile delivery tracking.
7.1 Address Requirements
- Please provide a complete and accurate delivery address, including business name, contact person, phone number, email, and ZIP/postal code.
- We are not responsible for delays, failed delivery, re-delivery fees, or additional costs caused by incorrect or incomplete address information.
- For residential, remote-area, appointment, or special-access deliveries, additional fees may apply.
7.2 Split Shipments
Orders containing multiple products may be shipped separately because of inventory location, carton size, logistics efficiency, or delivery timing.
8. Shipping Delays & Force Majeure
While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:
- Customs inspections and clearance delays
- Port congestion, warehouse backlog, carrier capacity limits, or strikes
- Severe weather conditions or natural disasters
- Flight, vessel, truck, or carrier schedule changes
- Public holidays in origin, transit, or destination countries
- Pandemic-related restrictions, war, political instability, or other force majeure events
Important: Estimated delivery dates are not guaranteed. We do not provide compensation for delays caused by customs inspections, carrier delays, port strikes, public holidays, incorrect address information, or force majeure events.
9. Lost, Damaged, or Return-Related Shipments
This section covers shipping-related issues. For complete return and refund rules, please refer to our Refund Policy.
9.1 Lost Packages
If tracking shows an order may be lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the carrier or logistics partner to start a trace investigation.
9.2 Damaged Goods or Incorrect Items
Please inspect packages promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us with photos or video, carton labels, tracking number, and order details. Shipping damage should be reported as soon as possible, preferably within 48 hours of delivery.
9.3 Returns
Retail returns and bulk purchase claims follow different rules. Retail return eligibility, non-returnable items, and refund timing are explained in our Refund Policy. Bulk purchase, wholesale, custom, and draft-order transactions are generally handled case by case and are usually only eligible for replacement, credit, or refund when there is a confirmed quality issue, shipping damage, shortage, or incorrect item.
10. Contact Us
| Retail order support | Email sales@uday-buyer.com with your order number and checkout email. |
| Bulk purchase / shipping quote | Email sales@uday-buyer.com or WhatsApp +86 186 18448768. |
| Business hours | Monday - Friday, 9:00 AM - 6:00 PM (GMT+8), excluding public holidays. |
Last updated: June 25, 2026