Refund policy

Refund Policy

Last updated: June 24, 2026

We want you to feel confident shopping with Uday Buyer. Because apparel orders can differ between retail and bulk purchases, our return rules depend on the order type.

Retail returns

For standard retail orders, you may request a return within 14 days after delivery.

To be eligible for a return, items must be unworn, unwashed, unused, undamaged, and returned with original tags and packaging where applicable.

How to request a return

Please contact us before sending anything back. Include your order number, the email used for the order, the item name, and the reason for the return. Items sent back without first requesting a return may not be accepted.

Return shipping

For size, fit, color preference, or change-of-mind returns, the customer is responsible for return shipping. Original shipping fees, if any, are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos or video showing the issue. If the issue is confirmed, we will help with a replacement, refund, or another fair solution.

Non-returnable items

  • Underwear, intimate apparel, and hygiene-sensitive items that have been opened, tried on, worn, washed, or are missing protective packaging.
  • Custom products, custom logo orders, custom packaging orders, and made-to-order items.
  • B2B, wholesale, bulk, and draft-order transactions, except for confirmed quality issues or mis-shipped items.
  • Items marked final sale or clearance.
  • Items damaged by wear, washing, misuse, or improper care.

Refund timing

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Exchanges

Exchanges depend on inventory availability. If the item you want is not available, we may suggest a return and new purchase instead.