Refund policy

1. Eligibility for Returns

Our return policy varies based on order type:

  • Standard Wholesale Orders: Returns are limited exclusively to defective, damaged, or mis-shipped items. No returns or exchanges will be accepted for reasons related to size, color preference, or change of mind.
  • Custom Orders (including custom logos, labels, sizing, or packaging): All custom orders are final sale and non-returnable/non-refundable, as these are made to your specific requirements.
  • Sale/Clearance Items & Gift Cards: These are final sale and cannot be returned, refunded, or exchanged.

2. How to Initiate a Return

  1. Contact us at sales@uday-buyer.com within 14 days of delivery for standard issues, or 48 hours of delivery for damaged/defective items to request a Return Merchandise Authorization (RMA) number.
  2. Provide your order number, photos of the item (if defective/damaged), and a clear reason for the return.
  3. We will review your request and provide a return address and RMA number within 2 business days. Returns without a valid RMA number will not be accepted.
  4. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).

3. Refund Processing

  • Once we receive and inspect your returned item(s), we will process your refund within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Original shipping costs are non-refundable.

4. Exchanges

  • Exchanges are only available for defective/damaged items and will be processed as a replacement for the same item.
  • For product changes, you must return the eligible item (if applicable) and place a new order for the desired product.

Last Updated: April 2026